The email function allows you to send automated emails and nudges to users. It’s a great function for keeping learners engaged and reminding them of program deadlines.
- The program email templates are separated into:
Application - these relate to the application process of a program (they will only be sent if your program is an application program) - Enrolment - these relate to program enrolments
- Learning - these are emails designed to engage learners with the program by alerting them to actions taken in the program. Such as program/task completion, new comments, assessment results, or posts and nudges. These also include emails sent to program team members regarding learner submissions.
Academy also uses emails to remind people of an upcoming due Date or Session, any scheduled reminders can be found in the Due Date reminders and Session reminders tabs.
You can learn more about creating Due Date reminders in the article on Section Settings
You can learn more about creating Session reminders in the article on Setting Up Live Sessions
Editing Emails
You can edit any email, by choosing Edit. Note the following:
- Email to Send dropdown - use this to select the email status:
- Customised Email - using the platform email template you can customise the content for this program specifically
- Template Email - use the platform email template without any changes
- Do not send this email - disable this email for this program
- Variables - variables allow you to insert variable text into an email, for example, the learner's name or the program name. The variable will pick up the information in relation to the program it is sending from and the learner it is being sent to. Copy the variable using the copy icon, and paste directly into your email content.
Settings
Settings allow you to customise the email from name and reply to address, email header, and footer. By editing these settings, you can keep your branding consistent across your emails. These can also be set by default in the Platform Settings
- Email from name - use this to customise the contact name of your program emails. Please not; this is a name, not an email address
- Reply to address - use this to customise the email address any learner replies will be sent to
- Email header - customise the header image used as a top banner in the emails
- Email footer - customise the footer image used as a bottom banner in the emails
Templates & Copy
For any copied program, the content of the emails (subject, body etc.) will be copied as well. This includes any customised content and settings.
For any new program, the content of the emails (subject, body etc.) will be copied from your Academy platform templates. You can find these in the Platform Settings. To quickly adjust email content platform-wide, edit the templates in the Platform Settings.